Terms and Scope Overview

Last Updated: January 6, 2026. These Terms and Conditions ("Terms") govern your access to and use of services provided by Highly Favored Digital LLC ("HFD", "we", "us", or "our"). By accessing or using our services you agree to be bound by these Terms. If you do not agree, do not use our services.

These Terms, together with any order forms, invoices, product documentation, and our Privacy Policy, form the complete agreement between you and HFD regarding use of HFD services. Where applicable, specific product terms or addenda may supplement these Terms.

Services We Provide

HFD provides digital marketing, messaging, automation, and related technology services (collectively, the "Services") as described in your service agreement, proposal, or order form. Descriptions of Services are intended to be accurate but may be updated; HFD will provide notice of material changes where required.

Unless explicitly stated in a signed agreement, HFD does not guarantee specific business outcomes, revenue, or placement. Any timelines or deliverables are estimates and dependent on your timely cooperation and the accuracy of information you provide.

Subscriptions and Billing Terms

Fees, billing cycles, payment methods, trial periods, and renewal terms are defined in your order form or subscription agreement. Unless otherwise stated, subscriptions automatically renew for successive terms and are billed in advance.

You authorize HFD to charge the payment method you provide for all fees. Failed payments may result in service suspension or termination. You are responsible for maintaining accurate payment information and for any taxes associated with fees.

Refunds and credits are addressed in your specific agreement. In the absence of a separate refund policy, refunds are issued only as required by applicable law or at HFD's sole discretion.

  • Billing cycles set per order form and auto-renew unless canceled.
  • Late or failed payments may incur collection, suspension, or termination.
  • Contact Support for billing disputes within 30 days of invoice.

AI and Automation Use

HFD may use artificial intelligence, machine learning, and automation tools to deliver or enhance Services, including content generation, campaign optimization, and data-driven recommendations. These tools are used to improve efficiency and results, but they are not infallible.

You acknowledge and agree that content, suggestions, or outputs produced by AI/automation may require review, editing, or approval by you. You retain responsibility for verifying accuracy, legality, and appropriateness of any AI-generated material prior to use.

To the extent permitted by law, you consent to HFD’s use of automated decision-making in service delivery and understand that HFD may log automated processes and decisions for quality, compliance, and debugging purposes.

Messaging Rules (A2P 10DLC)

If your Services include SMS, MMS, or other application-to-person (A2P) messaging, you and HFD must comply with A2P 10DLC carrier requirements, local laws, and industry best practices. Compliance is essential to message deliverability and to avoid carrier fines or blocking.

  • You must provide valid opt-in consent for each message recipient and maintain records of consent.
  • All messaging content must be accurate, lawful, and not include prohibited content (spam, illegal material, or content that violates carrier policies).
  • You are responsible for the accuracy of recipient lists, opt-out handling, and honoring stop/STOP requests immediately.
  • Carrier fees, registration fees, or pass-through charges arising from 10DLC registrations may be billed to you.

HFD reserves the right to suspend messaging activity for accounts that jeopardize carrier relationships, violate these Terms, or cause elevated complaint rates. HFD will notify you of material compliance issues and, where feasible, provide remediation guidance.

Account Ownership & Data

You retain ownership of any data, content, or materials you upload or provide to HFD ("Customer Data"). You grant HFD a non-exclusive license to use, reproduce, and process Customer Data solely to provide the Services and for internal improvement and analytics, subject to our Privacy Policy.

HFD may collect and use aggregated or anonymized data derived from provision of Services; such aggregated data does not identify you and HFD may use it for development, benchmarking, and marketing purposes.

You are responsible for maintaining backup copies of Customer Data. Upon termination, HFD will retain or delete Customer Data in accordance with any written agreement, our data retention policies, and applicable law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HFD'S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO HFD FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL HFD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF HFD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

No Guarantees or Promises

Except as expressly stated in a written, signed agreement, HFD makes no guarantees regarding results, ROI, search rankings, open rates, or any other performance metrics. Any examples or case studies provided are illustrative and not a promise of future performance.

All forecasts, estimates, and projections are forward-looking statements based on assumptions, and actual results may vary materially.

Termination and Suspension

Either party may terminate services as specified in the applicable order form or agreement. HFD may suspend or terminate Services (in whole or part) immediately if you materially breach these Terms, violate applicable laws or carrier rules, or otherwise present a risk to HFD or third parties.

On termination, your obligations to pay accrued fees survive. Termination does not relieve you of payment obligations for services rendered prior to termination. HFD may retain Customer Data for the period described in our data retention policies unless otherwise agreed.

If you believe HFD has terminated your access in error, contact Support promptly and provide relevant account details so we may investigate.

Governing Law and Venue

These Terms will be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of laws principles. Except where prohibited by applicable law, you and HFD agree that exclusive jurisdiction and venue for any disputes arising under these Terms will be a state or federal court located in Georgia.

To the extent permitted by applicable law, both parties consent to personal jurisdiction in those courts and waive any objection to venue.

Contact Information & Support

For support, billing questions, legal notices, or other inquiries regarding these Terms, please contact Highly Favored Digital LLC using the information below. Include your account name, contact details, and a clear description of the issue to expedite assistance.

  • Email: [email protected]
  • Phone: +1 706-715-8979
  • Address: Highly Favored Digital LLC (use billing address provided in your order form)

If you need to provide legal notice to HFD, send it to the email or physical address above, and mark it as “Legal Notice – Terms & Conditions.” Notices delivered by email will be deemed received when transmitted; notices by mail follow applicable law for receipt.

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